Turn WhatsAppchaos intotracked tickets.
Every customer message becomes a numbered ticket, routed to the right agent and tracked until it’s resolved. Your customers stay on WhatsApp. Your team works from one secure portal.
WhatsApp is where your customers are. It’s also where requests get lost.
Scattered chats
Queries arrive in individual conversations with no central place to track them.
One ticket queue
Every request is logged with a ticket number, category and details.
Missed messages
When many customers write at once, messages get overlooked and forgotten.
Nothing slips through
Open tickets stay visible until someone resolves and closes them.
“Who’s handling this?”
Staff don’t know who is responsible for resolving a particular issue.
Clear ownership
Tickets are assigned by rules or an admin, and the agent is notified.
Everyone sees everything
Shared phones and inboxes expose every customer conversation to every staff member.
Role-based access
Agents see only the tickets their permissions allow. Admin access is separate.
Managers in the dark
No view of ticket volumes, pending cases, resolution times or workloads.
Live visibility
Reports on volume, status, workload and resolution in one place.
No follow-up trail
Without statuses and history, unresolved cases are hard to track.
Full history
Every message and ticket action is recorded for reference and reporting.
From first message to closed ticket, in five steps.
They message you on WhatsApp
Customers use the app they already have. A guided workflow asks the right questions or shows options to identify the type of request.
Every request gets a ticket number
The system records the request, assigns a unique ticket number, and captures its category and relevant details.
The right agent is notified
Tickets are assigned by predefined rules or by an authorised administrator. The assigned agent gets an alert straight away.
Agents reply from a secure portal
Agents log in, see their assigned tickets and reply in a chat-like interface. The customer keeps chatting on WhatsApp.
Close it, keep the history
The agent records the outcome and closes the ticket. The full history is kept for reference and reporting.
- Channel
- Category
- Billing
- Customer
- +92 3XX XXXXXXX
- Details
- Bill amount looks incorrect for this month
- Created
- Today, 10:03
#TKT-2048 · Billing → Sana
Ticket history · #TKT-2048
Everything your team needs to own every conversation.
Unique ticket numbers
Every request gets an ID, category, status and details.
Agent portal
A secure login, an assigned-ticket list, and a chat-like conversation view. Agents reply in the portal; customers receive it on WhatsApp.
Role-based access control
Agents only see tickets their permissions allow, with admin access managed separately.
Instant notifications
Alerts for newly assigned tickets and relevant ticket updates.
Conversation history
Records of every message and ticket action.
Management reports
Volume, status, workload and resolution reporting.
Customer web portal
Customers can raise tickets and check their status online.
Start with the essentials. Add power as you grow.
Every setup includes the core WhatsApp-to-ticket workflow. Add advanced capabilities, or have it customised for your business, as paid add-ons.
Starter kit
Ready-to-use from day one.
- Standard ticket categories
- Basic ticket status tracking
- Predefined response templates
- Simple assignment rules
- Basic ticket reports
Advanced add-ons
Pick what fits your operation. Priced per client.
- Routing by agent skills or workload
- Priority & SLA management
- Escalation rules
- Customer satisfaction surveys
- Self-service knowledge base
- Customer portal with ticket history
- Analytics & performance reports
- Chatbot integration
- Email & other channels
- CRM integration
Need it tailored to your team?
We customise categories, workflows, routing and reports for each client. Customisation is a paid service, scoped and quoted for your business.
Built for any team that gets a lot of WhatsApp messages.
Questions, answered.
No. Customers keep messaging you on WhatsApp as they do today. Only your agents use the support portal.
Yes. The system connects to WhatsApp through Meta’s Cloud API.
Meta’s WhatsApp messaging charges may apply depending on how and when you message customers. We’ll walk you through Meta’s rules, templates and costs during setup.
Yes. Role-based access control lets agents see tickets according to their permissions, while administrative access is managed separately.
By predefined rules (for example by category) or by an authorised administrator. Skill- and workload-based routing is available as an add-on.
Yes, as an optional customer web portal where customers can raise tickets and check their status.
Yes. We can tailor the system for each client. Customisation is not included in the base setup; it is scoped and quoted separately.
The current version focuses on WhatsApp. Email and other channels are available as add-ons.
Stop losing requestsin the chat.
Message us on WhatsApp and we’ll show you how your support conversations would look as tracked tickets.